q999 price Privacy Policy

1 Introduction

q999 price takes the personal privacy of its users very seriously. This privacy policy explains what information we collect when you use the q999 price website or mobile app, how that information is used, and how it is kept safe.

This policy should be read together with q999 price's Terms and Conditions. In the event of any conflict, this privacy policy will take precedence.

By continuing to use our services, you are considered to have agreed to the terms of this policy. If you have any questions, please contact our support team.

2 Information We Collect

q999 price collects user information through various means. This information falls into two main categories — information you provide directly, and information collected automatically.

2.1 Registration and Account Information

When opening an account, the information you provide directly includes:

Full name and date of birth
Mobile number and email address
Residential address
National ID card or passport details (for identity verification)
Preferred payment method details (bKash, Nagad, Rocket, or bank account)

2.2 Transaction Information

For processing deposits, withdrawals, and betting activity, we store the following information:

Date, time, and amount of each transaction
Details of the payment method used
Betting history and gaming records
Account balance and bonus information

2.3 Automatically Collected Information

When you use the q999 price platform, the following information is collected automatically:

IP address and device identifier information
Browser type and operating system details
Login time, session duration, and usage patterns
Information collected through cookies and similar tracking technologies

3 Purpose of Data Use

q999 price uses collected information only for specific and legitimate purposes. Those purposes are listed below:

3.1 Account Management and Service Delivery

Your information is essential for registering your account, verifying your identity, processing transactions, and providing customer support.

3.2 Security and Fraud Prevention

We analyse user information to ensure account security, prevent unauthorised access, and identify suspicious transactions. This activity plays an important role in protecting the funds of all users.

3.3 Responsible Gaming

In accordance with our responsible gaming policy, we monitor user gaming patterns. If a user's behaviour shows concerning patterns, we may take supportive action.

3.4 Communications and Promotions

We use your contact information to send important service notifications, account updates, and where applicable, promotional information. You always have the option to opt out of promotional messages.

3.5 Legal Compliance

Under applicable laws and regulations, we may be required to retain and disclose certain information. In such cases, we will comply with legal requirements.

4 Sharing Information with Third Parties

q999 price does not sell users' personal information to third parties. However, information may be shared with the following parties in specific circumstances:

Payment processors: Necessary information is shared with the relevant payment gateways to securely complete bKash, Nagad, Rocket, and bank transactions.
Technology and infrastructure partners: Third-party service providers required to operate the platform, who are bound by confidentiality agreements with us.
Law enforcement agencies: Information may be provided to the relevant authorities pursuant to a court order or legal obligation.
Fraud prevention organisations: Specific information may be shared with specialist organisations to detect and prevent fraudulent activity.

Outside of the above cases, your personal information will not be disclosed to any third party without your consent.

5 Data Security Measures

q999 price uses industry-standard technical and organisational measures to protect user data. Notable measures include:

SSL Encryption: All information transmitted through the website and app is encrypted using SSL/TLS technology.
Secure servers: User data is stored on secured, access-controlled servers.
Restricted access: Only authorised staff may view user information, and only when necessary.
Regular security audits: Security audits are conducted regularly to identify system vulnerabilities.
OTP verification: A two-step verification process is used for sensitive actions.

However, no system on the internet is completely impenetrable. We therefore ask you to keep your password private and to log out of your account after using an unfamiliar device.

6 Cookies and Tracking Technologies

q999 price uses cookies and similar technologies to improve the user experience and monitor platform performance.

6.1 Essential Cookies

These cookies are necessary to maintain login sessions, verify security, and run the platform's core functions. They cannot be disabled.

6.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. Data collected is fully anonymous and is not used to identify any individual.

6.3 Cookie Controls

You can limit cookie use by going to your browser settings. Please note that disabling essential cookies may cause some platform functions to stop working correctly.

7 Data Retention Period

q999 price retains user information for as long as necessary. The retention periods for different types of information are listed below:

Account information: For as long as the account is active and, after closure, for the period required by legal obligations.
Transaction records: Financial transaction data is retained based on long-term legal requirements.
Logs and technical data: Generally for a limited period — for security and monitoring purposes.
Identity verification documents: May be retained for a specified period after account closure to meet legal requirements.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Know

You have the right to know what information we hold about you and the purpose for which it is used. Contact our support team to obtain this information.

8.2 Right to Correction

You may request that incorrect or incomplete information in your account be corrected. Many details can be updated directly from account settings; for others, contact our support team.

8.3 Right to Close Your Account

You may request to close your q999 price account at any time. However, certain information may be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Promotional Communications

You may inform us at any time that you no longer wish to receive promotional messages. Service-related essential messages will continue to be sent.

To exercise these rights or to learn more about q999 price's services, you can visit our FAQ section. For direct assistance, contact us via 24/7 live chat or email.

9 Protection of Minors

q999 price provides services only to individuals aged 21 or above. We do not knowingly collect any information from minors.

Age is verified during the registration process. If an account holder is found to be under 21, that account will be closed immediately and the associated data will be deleted.

10 External Links

The q999 price platform may contain links to third-party websites. q999 price is not responsible for the privacy policies of those external sites. It is your responsibility to read their privacy policies before visiting those sites.

11 Changes to This Policy

q999 price reserves the right to amend this privacy policy when necessary. If any significant changes are made, we will notify users by email or via a notice on the platform.

Continuing to use the platform after changes are made will be considered acceptance of the updated policy. We therefore recommend reviewing this page regularly.

12 Contact Us

If you have any questions or concerns about this privacy policy, please contact the q999 price support team:

Live Chat: 24 hours a day, 7 days a week — available in both Bengali and English
Email: [email protected]

To learn more about us, visit our About Us page.